PAE, Inc Customer Support Representative in Destin, Florida

Supporting the Most Exciting and Meaningful Missions in the World

Customer Support Representative

Job Description

Serve as the Work Control Specialist for an enterprise Base Operations Support contract in the Northwest Florida Area. This individual will be responsible for gathering, analyzing, preparing, and submitting data necessary to develop and maintain the Master Schedule of Work (MSOW) that documents work performed on facilities and equipment. Maintains historical and maintenance data records. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.


  • Ensure timely and accurate facilities and equipment preventive maintenance performance are updated

  • Responsible for ensuring preventive maintenance scheduling and service order requests are properly created, updated, closed, and reported

  • Administer the work authorization process

  • Monitor daily operations to identify and resolve issues and track performance metrics

  • Schedule and conduct audits to ensure accuracy of reporting

  • Perform other duties as assigned

Required Qualifications and Experience:

  • Minimum three (3) years of experience in a work control center or customer service center

  • High School Diploma or equivalent

  • Prefer experience in Operations and Maintenance (O&M) facility management or construction office

  • Additional experience/education may be required by contract or assignment

  • Must possess a current TS/SCI clearance

Other Knowledge, Skills and Abilities:

  • Ability to work in a fast-pace environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules

  • Excellent organizational and time management skills

  • Expert computer skills, specifically Microsoft Office Suite

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email with "Disability Assistance" in the subject line.