Acadia Healthcare Weekend Receptionist in Navarre, Florida

Twelve Oaks is a private facility providing addiction treatment services to adults. We are proud to offer a wide range of therapies and other services that have helped thousands of patients escape the chains of addiction. At Twelve Oaks, our treatment philosophy is based upon the understanding that alcoholism, drug addiction, and other forms of chemical dependency are treatable diseases with complex physical, behavioral, psychological, social and spiritual components. Visit our website at www.twelveoaksrecovery.com.

Twelve Oaks is a proud member of Acadia Healthcare - a provider of inpatient behavioral healthcare services. Acadia operates a network of 587 behavioral healthcare facilities with approximately 17,400 beds in 39 states, the United Kingdom and Puerto Rico.

WEEKEND RECEPTIONIST

Flexible schedule required.

Saturdays and Sundays, 8am-6pm.

This individual must be able to handle multiple interruptions and tasks with a positive and professional attitude. This individual is responsible for answering the switchboard, typing, filing, handling mail and other general clerical and office duties. Responsible for greeting all facility visitors ensuring confidentiality and a friendly atmosphere is maintained in the reception area.

Duties:

  • Evaluates own performance and sees opportunity for growth.

  • Participates in continuing education program conducted by facility.

  • Participates in annual needs assessment for department.

  • Adheres to facility confidentiality policies and procedures.

  • Displays a cooperative and positive attitude towards callers, patients, staff and visitors.

  • Maintains facility attendance policy of no more than 6 tardies or 3 incidents of unexcused/excused absences in a 90 day period (not FMLA).

  • Adheres to facility dress code.

  • Adheres to facility standards of conduct.

  • Adheres to facility safety policies and procedures.

  • Adheres to facility patient rights.

  • Adheres to facility infection control policies and procedures.

  • Adheres to facility drug-free workplace.

  • Adheres to work and activity scheduled, i.e., group, seminar, staffing, department meetings and supervisor meetings.

  • Participates in performance improvement activities, exhibits, initiative by suggesting process changes with compliance supported by

  • Direct observation

  • Input systems for handling workload

  • Staff growth and development survey

  • Participation in committees

  • Attendance at facility/departmental meetings

  • Exhibits clear, concise verbal and written communication as observed by direct observation.

  • Demonstrates telephone skills, answering, taking messages, placing on hold and transferring calls.

  • Participates on facility’s Disaster Team.

  • Answers telephone promptly and properly.

  • Answers switchboard, routes calls and takes messages while maintaining client confidentiality.

  • Greets visitors and channels them to proper personnel or departments.

  • Signs for any incoming mail/express packages.

  • Processes outgoing mail.

  • Assists CEO and/or Administrator and other department heads and supervisors on confidential projects insuring compliance with facility policies and procedures, as well as Federal, State, CARF, TRICARE standards.

  • Maintains sign-in/out log of visitors.

  • Maintains reception area and administrative building common areas to ensure tidy appearance.

  • Ensures kitchen area is stocked and presentable at all times.

  • Ensures coffee is available for clients, visitors, and employees.

  • Orders office supplies.

  • Ensures phones unforwarded from the Call Center, Night Ring disabled and unlocked by 08:00 a.m. daily.

  • Distributes incoming faxes and confirmations in a timely manner.

  • Distributes mail.

  • Prepares name badges for new and current patients.

  • Assists intake department by directing patients and passing information to staff.

  • Assists outpatient by directing patients and passing information to staff.

  • Maintains copier(s) supplies. Liaison with copier repair/maintenance.

  • Assists other departments when needed, requested.

  • Other duties as assigned.

Qualifications:

Education – High school graduate or equivalent. Knowledge of chemical dependency and/or nursing experience. Must be self-motivated and able to work under minimal supervision.

Experience – Must possess pleasant telephone voice and ability to communicate with people in crisis situations. Must possess excellent spoken and written English and the ability to maintain comprehensive and confidential filing system, and legible handwriting.

Certifications - CPR/CPI (offered on site).

Licenses – N/A.

Special Requirements – Must be able to sit/stand for approximately 7 hours per shift. Must be able to see at 20/40 corrected vision and hear (hearing aid acceptable). Must be able to lift a patient of an average weight from 140 to 179 lbs from the floor to a bed or a chair.

Age/Gender Specifics - Ability to work with male and female, adult (18-over) substance abuse/dual diagnosed population.

Physical/Emotional Demands/Working Conditions:

Work is sedentary or ambulant. Must read, write, and speak English fluently. Occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) to support patient weight in case of emergency situation or patient disability requiring assistance in walking, standing, etc. Must be able to stoop, sit, stand, bend and reach. Must be able to relate to and work with ill, disabled, emotionally upset, elderly, hostile people as needed. Must be able to communicate verbally, and in writing, with the medical, nursing, clinical and other staff. Must be emotionally stable and exhibit ability to display coping skills to deal with multiple duties and priorities. Risk of exposure to infections and contagious/blood borne diseases. Exposed to varying and unpredictable situations (i.e., patient behavior). Subject to work schedule and shift change (evenings and weekends).